Privacy Policy
The purpose of this privacy policy is to inform customers, potential customers, or visitors to the websites https://vinafurjan.hr/ about the practices and legal basis for processing personal data by Furjan winery, Športska 1, 10437 Bestovje (hereinafter: Furjan winery).
At Furjan winery, privacy is valued and all your personal data is kept strictly confidential.
This privacy policy may change or be amended at any time without prior notice. By using the seller’s websites after any changes or amendments, the user confirms acceptance of these changes or amendments.
All our online activities are in accordance with European laws (Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data), Council of Europe Conventions (ETS No. 108, ETS No. 181, ETS No. 185, ETS No. 189), as well as the national laws of Croatia (Electronic Commerce Act, Consumer Protection Act, Alternative Consumer Dispute Resolution Act, etc.).
This policy defines the use of information Furjan winery receives from you when visiting Furjan winery websites, registering, making a purchase, or sharing data with Furjan winery customer service (e.g., by phone).
Data Controller and Data Protection Officer
The data controller is Furjan winery, Varaždinska ulica 68, Babinec, 42208 Cestica.
The data protection officer is available at info@vinafurjan.hr.
Personal Data
Personal data is any information related to an identified or identifiable person; a person who can be identified either directly or indirectly, especially on the basis of identification number or one or more characteristics specific to their physical, psychological, mental, economic, cultural, or social identity.
According to its policies and purposes, Furjan winery collects the following personal data:
Basic user data (full name, address, date of birth, delivery address)
Contact data and data about your communication with Furjan winery (email address, phone number, dates and content of communication)
Channel and campaign information – how the user connected with Furjan winery (website, advertising campaign, call center)
Order and invoice data (order dates, purchased products, prices, delivery address, payment method, invoice information, data about complaint resolution)
Data about website usage (dates/times of visits, URLs, time spent, number of pages visited, actions taken)
Voluntary data provided via forms, e.g., for prize games or product configurators
Data voluntarily provided for service requests requiring such data
Furjan winery does not collect or process personal data unless you enable it (e.g., by ordering products or subscribing to email notifications, participating in prize games) or when required by law or legitimate interest.
The period for which Furjan winery retains collected data is explained in the Data Retention section of this Policy.
Purpose and Basis for Data Processing
Furjan winery collects and processes personal data based on:
- Law and contractual relations
- Legitimate interest
- Individual consent
Processing Based on Law and Contract
Whenever providing personal data is required by contract, necessity to enter or perform a contract with Furjan winery, or by law, you must provide such personal data. For example, without personal data (name, address, phone number), Furjan winery cannot enter a remote sales contract and deliver the product.
Purpose of Processing (detailed explanation)
- User account creation: Registration requires personal data (email address, username, password)
- Remote contract conclusion: Delivery information required (name, address, phone, email)
- Processing on the basis of legitimate interest: Furjan winery may process data for improved services unless overridden by the individual’s interests or rights
Examples of legitimate interest include:
- General statistical internal analysis of sales, repeat orders, customer behavior, advertising optimization, and business optimization
- Reviewing previous orders if you contact customer support for better service
- Processing unclaimed remote orders to prevent fraud
- Automated emails to users who abandoned carts, offering assistance or information
- Customized communications, offers, discounts, and content based on previous interactions
If you do not wish for this type of data processing, you can opt out anytime via their privacy center.
Processing Based on Consent
Furjan winery only uses your personal data when you provide express consent, for purposes such as using your account, personalized emails, promotional notifications, and other specific purposes.
Profiling based on consent: You may receive personalized offers, promotions, and content if you have granted permission. Demographic data, purchase history, website activity, and engagement with notifications are used for this purpose, but only in aggregate—never focusing on individual data.
If you change your mind, you can update preferences or unsubscribe at any time.
Data Retention
Furjan winery retains your personal data as long as necessary for the purposes for which it was collected and processed (using your account, fulfilling orders, checking payments, accessing special information, newsletters, etc.).
Data processed under legal obligations is kept for the legally prescribed period.
Data collected for contractual relationships is retained for the duration of the contract and 5 years after termination, with exceptions for litigation.
Consent or legitimate interest-based data is kept until consent is revoked or processing is terminated.
Purpose | Retention Period |
Communication in connection with service provision and responses to inquiries | 1 year after conclusion |
Contract fulfillment | 5 years after contract fulfillment |
Direct marketing | Until termination |
Review of previous orders for improved service | Until termination |
Processing of unclaimed remote orders | 5 years after start of processing |
Customized communications and content | Until termination |
Automated email communication about incomplete purchases | Until termination |
Online account usage | Until termination |
Access to special website information | Until termination |
Marketing and user profiling | Until termination |
Use of Facebook Custom Audiences | Until termination |
Contract Data Processing
You acknowledge that Furjan winery may assign certain activities involving your personal data to processors (third parties—accounting, legal, shipping, IT, analytics, email services, advertising platform providers).
Processors may only process confidential data on Furjan winery behalf and under Furjan winery instructions and purposes defined by this privacy policy.
Processors can include:
- Accounting firms
- Legal offices
- Delivery services
- IT administrators
- Data analysis service providers
- Email service providers (e.g., MailChimp)
- Internet advertising providers (Google, Facebook)
Furjan winery will not disclose personal data to unauthorized third parties. Transfers outside the EEA (to the U.S.) are only permitted to certified Privacy Shield program participants.
Freedom of Choice
You decide which information you provide. Not providing data may restrict access to parts/features of https://vinafurjan.hr/, registration, and purchasing.
Subscribers to promotional messages can always unsubscribe by requesting erasure of personal data from the controller.
Automated (Non-personal) Data Logging
When accessing the website, general non-personal data (visit count, average time spent, pages visited) is automatically logged. These cannot be linked to personal data and are completely anonymous. Such data is used to measure site attractiveness and improve content usability, not for other purposes or disclosure to third parties.
Cookies
Cookies are invisible documents currently stored on your hard drive. They allow Furjan winery to recognize your device when you revisit our website. Furjan winery uses cookies only for collecting information needed to use the site and optimize online advertising activities.
Cookies are divided into two types:
- Essential cookies (without which use of Furjan winery, registration, or adding products to the cart is impossible)
- Promotional cookies (used for improving service quality—can be disabled at any time in your browser)
See more at Cookie Policy.
Security
Furjan winery takes all necessary measures to ensure security of your personal data—protected from loss, destruction, falsification, manipulation, unauthorized access or disclosure.
Security measures include:
- Employee training
- Employee monitoring and regular activity reviews
- Careful selection and supervision of data processors
- Backup of electronically stored data
- Regular hardware maintenance and updates
- Adoption of appropriate internal policies and guidelines
Changes
This privacy policy may change or be amended at any time without prior notice. By using seller sites after changes, users confirm acceptance of those changes.
